Coronavirus (COVID-19) Readiness and Assistance.

A NOTE ABOUT CORONAVIRUS (COVID-19)

We hope that you and your family are safe in these turbulent times.

With the increasing news and concerns regarding the Coronavirus, we wanted to ensure that you were aware of CARCO's commitment to working with carriers and agents to support a temporary extension of the grace period beyond the current 14 days so that customers would have more time to get their vehicles inspected.

This would protect our customer’s health and safety while maintaining the regulation’s important anti-fraud tools that focus on the 8% of used car and truck sales where fraud is likely to occur. Our action is similar to measures adopted by other industries such as the airlines and hotels.

We know that this crisis creates an opportunity for fraudsters to take advantage of the situation with scams and false claims, which is not new to our industry. We believe that by extending the grace period as opposed to waiving it, we would protect the public health and welfare while still providing relief at a time when both are needed.

We appreciate your support.

CONTACT INFORMATION

USA HEADQUARTERS
CARCO Group Inc. 
5000 Corporate Court,
Suite 203 
Holtsville, NY 11742 
631-862-9300 
800-969-2272

INSURED AND INSURANCE COMPANY INSPECTION INQUIRIES
CARCO Customer Service
1-800-969-2272, option 2 
[email protected]

BECOME A CARCO INSPECTION SITE OR ASK A QUESTION REGARDING YOUR CARCO ACCOUNT:
[email protected]

WE'RE HERE TO HELP YOU

This is a situation that none of us have been through before. New questions are sure to continue to arise, and we will do our best to help. We’ll continue to monitor and respond to this situation as it evolves, and we will be here for you when you need us. 

For further information about the coronavirus COVID-19, you can visit the CDC's website